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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adrienne R.

October 1, 2026

5  out of  5
rating by Adrienne R.
"Nicole is polite, professional and kind. She delivered 5-star customer service while helping me today."
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Parker Fisher

September 26, 2026

5  out of  5
rating by Parker Fisher
"After price shopping for a while, I decided to bind coverage with Nicole at Carmel Curiel Larios State Farm Office. Not because it was the lowest quote I received, but because of the quality of service I know I’d get after having this initial conversation with her vs the other companies will be better. She did offer me Life Insurance which I was initially hesitant about, but paying a couple dollars less for two policies rather than one made the most sense because I’ll definitely need it."
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Iris H

September 24, 2026

5  out of  5
rating by Iris H
"Nicole really helps me cut costs and keeps my payment schedule on track every time ."
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Sierra

September 24, 2026

5  out of  5
rating by Sierra
"Daniel went above and beyond to help me figure out both my life and renter insurance policies. Everything was so easy!"
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jeff broffman

September 22, 2026

5  out of  5
rating by jeff broffman
"Nicole helped me recently at our State Farm branch. She is always a pleasure to work with and deserves a 5 star rating!"
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Macon

September 21, 2026

5  out of  5
rating by Macon
"Nicole did a great job of explaining our upcoming premium reduction on our Rav 4."
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Lusiano Morales

September 16, 2026

5  out of  5
rating by Lusiano Morales
"⭐⭐⭐⭐⭐

Erica Pérez Contreras was great to work with! She made the whole process of getting life insurance and car insurance really easy and explained everything in a way that actually made sense. She was patient, helpful, and always took the time to answer my questions. I really appreciate her help and would definitely recommend Erica to anyone looking for insurance."
We responded:
"Thanks so much for the amazing review, Lusiano! We really appreciate your support here in Santa Rosa. Just reach out anytime if you need us - we’re here for you. "
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Yadira Pena

September 16, 2026

5  out of  5
rating by Yadira Pena
"⭐⭐⭐⭐⭐

I had a wonderful experience working with Erica Perez Contreras She was very professional, helpful, and patient throughout the entire process. She took the time to explain my life insurance and car insurance options clearly and made sure I understood everything before making any decisions. I truly appreciate how attentive and easy to work with she was. I highly recommend Erica to anyone looking for someone trustworthy and knowledgeable to help with their insurance needs!"
We responded:
"Yadira, thank you for the fantastic review! We’re always here to support you with your insurance needs in Santa Rosa. If you ever need anything, feel free to reach out anytime. "
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Valerie Venegas

September 14, 2026

5  out of  5
rating by Valerie Venegas
"Nicole is absolutely wonderful! She is always able to answer all my questions and always responds so quickly. She is an absolute delight and very patient with all my inquiries."
We responded:
"Thank you so much for the 5 stars, Valerie! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Raul Hernandez-Barajas

September 14, 2026

5  out of  5
rating by Raul Hernandez-Barajas
"Nicole is always very helpful and explains everything so well. We always appreciate them calling us with updates on our policies, whether it's a price increase or decrease. It's always nice to hear it from one of them."
We responded:
"Hi Raul— We appreciate your 5‑star review! We’re so glad Nicole is always able to help and explain everything clearly. We truly appreciate your trust in our team, and we’re glad you enjoy getting updates on your policies—whether changes are an increase or decrease. Thanks again for choosing Carmel Curiel Larios State Farm Agency! :)"
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Anne Howatt

September 11, 2026

5  out of  5
rating by Anne Howatt
"This State Farm office is all about customer service. Nicole checked in with me about my auto policy upcoming rate. I appreciated the outreach."
We responded:
"Hi Anne—thank you so much for your 5‑star review! We’re glad Nicole checked in with you about your auto policy upcoming rate, and we truly appreciate you recognizing our commitment to customer service. Thanks again for choosing Carmel Curiel Larios State Farm Agency!"
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Jeff Gomez

September 4, 2026

5  out of  5
rating by Jeff Gomez
"Daniel was super detailed and professional in helping me get coverage. Thanks! ✌️"
We responded:
"Hi Jeff—thank you so much for your 5‑star review! We’re glad Daniel was able to help you get coverage and walk you through everything in a detailed and professional way. We appreciate your trust in Carmel Curiel Larios State Farm Agency—thanks again! ✌️"
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Gustavo Morales II

August 26, 2026

5  out of  5
rating by Gustavo Morales II
"Carmel Larios' Statefarm office is amazing, especially Nicole! She is always so kind, helps me with any and all changes to my policies, is very prompt and is extremely knowledgeable. I'm happy to have my policies here and will continue to bring my business to this office of wonderful staff members!"
We responded:
"Hi Gustavo Morales II—thank you so much for your amazing review! We’re thrilled to hear you’ve had such a great experience at Carmel Curiel Larios’ State Farm office, especially with Nicole. We’ll be sure to pass along your kind words. We truly appreciate your continued business and look forward to helping you with any policy changes or needs in the future!"
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Howard Franklin

August 22, 2026

5  out of  5
rating by Howard Franklin
"Nicole is a tremendous asset to Carmel's team. She is incredibly knowledgeable, patient, and trustworthy. She never guesses—if she doesn't know an answer, she finds it for me. She always takes the time to make sure I fully understand my policies, showing immense kindness no matter how many questions I ask. Highly recommend working with her!"
We responded:
"Hi Howard Franklin—thank you so much for the wonderful 5-star review! We’re thrilled to hear Nicole was a tremendous support and that you felt confident and fully informed throughout the process. We’ll be sure to pass along your kind words to her. Thank you for recommending us—we truly appreciate you!"
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Mary Leon

August 18, 2026

5  out of  5
rating by Mary Leon
"Excelente servicio

Daniel"
We responded:
"Hi Mary Le—thank you for the fantastic review! We’re so glad you received excellent service with your full coverage auto insurance. We really appreciate your support!"
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KARRINGTEN WHITE

August 18, 2026

5  out of  5
rating by KARRINGTEN WHITE
"I had such a great experience working with Nicole & Carmel at State Farm! She has amazing work ethic and truly goes above and beyond for her customers. They are always professional, patient, knowledgeable, and took the time to make sure I understood everything about my insurance. She answered all of my questions and made the entire process easy and stress-free. You can tell she genuinely cares about helping her customers and making sure they are taken care of. Her communication and customer service are outstanding. I highly recommend Nicole to anyone looking for a State Farm agent who is reliable, attentive, and truly dedicated to her clients. Thank you, Nicole, for providing such excellent service!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. We really appreciate your kind words! "
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Braylon Parker

August 18, 2026

5  out of  5
rating by Braylon Parker
"Daniel has been amazing and very thorough throughout our conversations allowing me to have full transparency about my coverage along with other options. Happy to be with State Farm"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. We really appreciate your support here in Santa Rosa. Just reach out anytime if you need us - we’re here for you. "
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James Ouimette

August 14, 2026

1  out of  5
rating by James Ouimette
"Absolutely of no help."
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Joleen Pratt

August 5, 2026

5  out of  5
rating by Joleen Pratt
"I want to Thank Nicole for all her help today and on previous occasions. She really helped me out with an on going issue in just one email research request. Nicole's knowledge is impressive and it was amazing she was able to help me fix the issue so quickly. She always has so much patience any time we need help. Carmel you have A Gem in your employee Nicole.
Thank You Nicole, we truly appreciate you going the extra mile with our account. Just like your commercial says "State Farm is There", and you really were.
Joleen Pratt"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Santa Rosa to know you had such a great experience with us.  If you ever need anything, feel free to reach out anytime. "
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berndtc426

August 4, 2026

5  out of  5
rating by berndtc426
"Nicole always answers all my questions and concerns in a timely manner. I really appreciate all she does."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Santa Rosa. "
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June Tom

July 28, 2026

5  out of  5
rating by June Tom
"I have been insured through Carmel for several years now and the office has been consistently professional and responsive. In particular, Nicole has been very helpful and a pleasure to work with. I recommend this office."
We responded:
"June, thank you for the fantastic review! We’re always here to support you with your insurance needs in Santa Rosa. "
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Faegen Celestino

July 27, 2026

5  out of  5
rating by Faegen Celestino
"Nicole helped me get my State Farm insurance transferred from AZ over here in CA. I was able to get a good rate thanks to her help and she even took care of everyrhing including getting my car removed from my.other policy. She really went above and beyond."
We responded:
"Thanks so much for the amazing review, Faegen! We really appreciate your support here in Santa Rosa. Just reach out anytime if you need us - we’re here for you. "
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David FAURIO

July 17, 2026

5  out of  5
rating by David FAURIO
"Nicole is a star. She gets things done in a breeze and always goes above and beyond."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Marcelo Bautista

July 9, 2026

5  out of  5
rating by Marcelo Bautista
"Nicole Urdiales is and has been very helpful. She is extremely polite."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Peter Davis

July 9, 2026

5  out of  5
rating by Peter Davis
"Nicole has for years provided me excellent and trustworthy service, and she did again today. Thank you Nicole!"
We responded:
"Peter, thank you for the fantastic review! We’re always here to support you with your insurance needs in Santa Rosa. "